Consumer trends in 2020

We are seeing unprecedented change to consumer experiences, fuelled by digital technology. Get our report on the big changes to look out for this year.

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What's inside the report?

Learn about the ways in which our world is changing profoundly - with the impact of accelerated trends.

• How digital technologies and AI are changing healthcare.
• What happens when data privacy meets digital currencies.
• How a premium 'human customer experience' is emerging.
• How travel browsing and buying will see more personalized consumer journeys.
• The ways in which retail experiences are blending the physical store and digital technology.
• How gaming will transform how we connect with each other.

Discover how your brand can leverage underlying trends to truly stand out from the crowd.

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