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For Immediate Release
Contact: Sales, 360-397-1098
GWI Software’s Latest Help Desk Software Release Touts Major Enhancements; c.Support® Version 6.0 for Microsoft® Windows®
August 16, 2007 - Vancouver, WA - GWI Software, an industry-leading provider of comprehensive IT help desk
software applications, today announced the availability of c.Support Version 6.0, an integrated service
desk solution built to leverage an enterprise’s existing investment in leading Microsoft technologies and
to provide tremendous return on investment and optimization of service activities.
Already touting a robust feature set designed to streamline support efforts and reduce costs, c.Support v6.0
now incorporates features such as “Change Requests with Automated Approvals,” “Ad Hoc Reporting via SQL
Reporting Services,” “Ticket Scheduling,” “Enhanced Location and Skills Based Routing,” and much more.
c.Support version 6.0 marks one of the most significant and robust version upgrades in GWI Software’s 15
year history. “What we’ve established in c.Support v6.0 is a set of features that will rival other vendors
who are charging 300% more than we do,” said GWI Software CEO/Founder, Daren Nelson. “With this new release
we will continue to fulfill the missions we established when we formed in 1992; to provide an industry-leading
help desk solution at an affordable cost, to back it with superior support, and to continually evolve it
leveraging technologies our clients already own.”
About GWI Software
(www.GWI.com) is a leader in providing powerful,
yet flexible support solutions for IT service desk applications. With over 2,500 installations in
organizations located worldwide, GWI’s highly customizable service automation solutions are used by
companies such as Panasonic, State of Missouri, SAIC, Check Free, and Telesat Canada. The company is privately held and based in Vancouver, Washington.
Pricing and Availability
c.Support v6.0 is commercially available now. Current GWI Software users with an active maintenance
license may upgrade at no cost by contacting their sales or support representative. For pricing and
further information, please call GWI Software at 1-888-494-7638 or e-mail
sales@gwi.com.
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