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For Immediate Release
Contact: Sales, 360-397-1098
GWI Software Celebrates 15 Years in the Help Desk Software Industry
March 29, 2007 - Vancouver, WA - GWI Software, an industry-leading provider of comprehensive IT help
desk software applications, is pleased to announce its 15th anniversary on April 1, 2007.
GWI Software has been under the same management and corporate vision, solely focused on the help
desk software industry, since it was formed in 1992. In that time the company has grown its
customer base to over 2,500 installations worldwide.
“Our model over the years has been consistent and simple; to develop a powerful help desk tool,
provide it at an affordable cost, support it with top-notch support personnel, and include our
customers in the direction the product evolves over time,” said GWI Software President Edith Cano.
“We’re thankful to all the wonderful customers who have supported GWI Software and we look forward
to many more years of delivering solutions that meet their service desk needs.”
“Lasting this long in a highly competitive space is no fluke,” said Cano. “We’ve seen many
competitors come and go, merge, or sell their business outright over the years. In most cases
there have been significant management changes as well as turbulent product shifts. Those kinds
of drastic changes are rarely a good thing for the customers going along for the ride. Our
clients have enjoyed a stable, customer-centric partner in GWI and they’ve rewarded us with their
loyalty. We’re very fortunate to have customers that have been with us more than a decade now -
you really learn something from managing long term relationships and growing along with your
clients over that much time. The unique experience we’re able to offer new customers is a direct
result of that.”
About c.Support
c.Support is a web-based, zero client footprint help desk/IT service management solution that enables
support organizations of any size to coordinate, manage and track everyday service activities, as well
as more complex workflows that involve several people or departments and interdependent tasks. Functions
of the software include incident management, call tracking, knowledge management, asset management,
workflow management, reporting, and customer self-support.
About GWI Software
(www.GWI.com) is a leader in providing powerful,
yet flexible support solutions for IT service desk applications. With over 2,500 installations in
organizations located worldwide, GWI’s highly customizable solutions are used by companies such as
LensCrafters, Panasonic, State of Missouri, Philips Semiconductors, and Telesat Canada. The company
is privately held and based in Vancouver, Washington.
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