GWI announces that second quarter new business growth numbers for their flagship help desk application, c.Support, continued the incredible level seen in Q1, resulting again in 50% growth over last year’s sales numbers. This back-to-back growth comes weeks before GWI relocates its offices to new corporate headquarters, allowing for further expansion.

Continuing a torrid pace of new business sales growth of 50% in Q1 and 54% to date in Q2, GWI Software announces that introductory pricing on its help desk software application, c.Support 7.0 Incident Management Edition, will continue indefinitely and "Fixed Maintenance Pricing for Life" will be included on new purchases made in the month of June.

Following a fantastic first quarter with new business growth of 50%, GWI Software announces it has outgrown its current location and purchased of a new corporate headquarters in downtown Vancouver, Washington.

GWI Software, on the date of its 16th anniversary, announces the release of c.Support Version 7.0, with two editions to better address the needs of support centers of differing sizes and needs. The two editions leverage a single code stream but allow different feature set combinations to be presented.

GWI Software continues a long history of advanced product development on the IBM platform, as well as being known as the oldest continually-operating provider of help desk software in this market. With the release of c.Support 2008 GWI Software continues its commitment to organizations that have made an investment in IBM technologies.

Continuing the evolution of an already robust feature set with no increase in price, c.Support v6.5 adds significant enhancements to c.Support’s Asset Management capabilities as well as other new features like knowledge feedback and rankings, multiple Active Directory synchronization, a complete c.Support Desktop redesign, and much more.

GWI Software today released one of the most significant upgrades in its 15 year history. Already touting a robust feature set c.Support v6.0 now incorporates features such as “Change Requests with Automated Approvals,” “Ad Hoc Reporting via SQL Reporting Services,” “Ticket Scheduling,” “Enhanced Location and Skills Based Routing,” and much more.

GWI Software today announced the availability of c.Support Version 5.6, an integrated support services solution built for Microsoft Window Servers and the web.

GWI Software, an industry-leading provider of comprehensive IT help desk software applications, is pleased to announce its 15th anniversary on April 1, 2007.

GWI Software today announced that both recent releases of its flagship product fully support daylight savings time changes resulting from Congress’ Energy Policy Act of 2005 going into effect March 11, 2007.

GWI Software today announced the availability of c.Support v5.5 for Microsoft® Windows® and c.Support 2007 for IBM® Lotus Notes®/Domino™. In addition to the continued enhancement of code quality, these latest releases of c.Support contain a number of enhanced features.

"Beyond ROI Fundamentals: Part 2 - Metrics as a Carrot, Not a Stick" is the second part of GWI Software's article published in the /pdfs/pdf_viewer.aspx?pdf_file=gwi-article-sw09102006.pdf">September/October issue of SupportWorld Magazine. In this article GWI's VP of Sales, Ryan Terrell, discusses going beyond fundamental ROI calculations and using metrics to motivate your service desk.

GWI Software today announced that stronger than anticipated Q3 numbers will lead to an increased investment in capital for product growth and support, as well as ITIL certification for its flagship product, c.Support®.

GWI Software today announced the availability of c.Support® 2006 R3 for IBM® Lotus Notes®/Domino™, a complete help desk support solution built for the Lotus Notes/Domino platform and the web.

"ROI Fundamentals for the Service Desk: Part 1 - Justifying a Purchase" is the title of the latest GWI Software article published in the September/October issue of SupportWorld Magazine. In the article GWI's VP of Sales, Ryan Terrell, discusses the fundamentals of putting together an effective ROI calculation.

GWI Software today announced the availability of c.Support Version 5.0, an integrated support services solution built for Microsoft Window Servers and the web. c.Support v5.0 includes a number of new features and functionality designed to increase efficiency and reduce cost in support-related activities.

"Implementing a New Support Tool - 10 Steps to a Successful Deployment" is the title of the GWI article published in the July/August issue of SupportWorld Magazine. In the article one of GWI's most tenured Application Deployment specialists, Lisa Schultz, discusses ten very clear steps that will help your next implementation be a successful deployment.

GWI Software today announced that Q1 new business sales figures of its flagship product, c.Support, have continued to grow at a fantastic rate. In what is often a slower selling period, GWI reports an increase of 27% in Q1 new business sales over the same period in 2005.

GWI Software today announced the availability of c.Support Version 4.5, an integrated support services solution built for Microsoft Window Servers and the web. c.Support v4.5 is a powerful, yet flexible out-of-the-box application allowing organizations to coordinate, manage and track everyday support activities, as well as more complex workflows that involve several people or departments and interdependent tasks.

GWI Software today announced the availability of c.Support® 2006 for IBM® Lotus Notes®/Domino™, a complete help desk support solution built for the Lotus Notes/Domino platform and the web.

GWI Software, an industry-leading provider of comprehensive IT help desk/customer service applications, today announced that by November 1, 2005 new business sales of its flagship product, c.Support®, surpassed new business sales from all of 2004.

GWI Software, an industry-leading provider of comprehensive IT help desk/ customer service applications, today announced an offering of affordable training workshops delivering comprehensive education and instruction on specific feature areas of its flagship product, c.Support®.

GWI Software, an industry-leading provider of comprehensive IT help desk/customer service applications, today announced that July new business sales figures of its flagship product, c.Support, have kicked off a hot summer selling season with a marked increase over previous year figures. In what is typically a slightly slower selling season, GWI reports an increase in July new business sales of 56% over the same period in 2004.

GWI Software, an industry-leading provider of comprehensive IT help desk/customer service applications, today announced the availability of c.Support Version 4.0 for Microsoft Windows, a complete help desk support solution built for Microsoft Window Servers and the web. c.Support v4.0 allows support organizations to coordinate, manage and track everyday support activities, as well as more complex workflows that involve several people or departments and interdependent tasks. Other features of the software include knowledge management, asset tracking, and customer self-support.

GWI Software, an industry-leading provider of comprehensive IT helpdesk/customer service applications, today announced the availability of c.Asset®, a robust asset management solution providing both IT and finance departments with up-to-date information on hardware and software assets.

GWI Software, an industry-leading provider of comprehensive IT helpdesk/customer service applications, today announced the availability of c.Support® 2005 for IBM® Lotus Notes®/Domino™, a complete help desk support solution built for the Lotus Notes/Domino platform and the web. c.Support 2005 allows support organizations to coordinate, manage and track everyday support activities, as well as more complex workflows that involve several people or departments and interdependent tasks. Other features of the software include knowledge management, asset tracking, and customer self-support.

GWI Software, a leading developer of IT help desk support solutions, announced release v3.2 of c.Support® for Microsoft Windows. According to Daren Nelson, GWI CEO, "We've listened to our customers and have fine-tuned c.Support. While GWI c.Support currently has the most robust feature set of any help desk and customer service solution on the market today, we're continually improving our world-class solution to better serve the support challenges of our customers."

GWI announced release v3.1 of c.Support® for Microsoft Windows. c.Support can now handle multiple support centers in different geographic areas. Geographically dispersed support organizations can apply c.Support's robust Service Level Agreement functionality based on different time zones. Another key feature in c.Support v3.1 is the ability to integrate c.Support for Microsoft Windows with virtually any customer directory. Already supporting Microsoft® CRM, Microsoft Active Directory®, and the c.Support customer directory, c.Support can now look up customers from an IBM Lotus®/DominoTM Directory or an MS SQL database. GWI also announced continued growth in Q2. As in Q1, our Microsoft business continues to be the brightest spot in our growth; however, we did see some significant IBM deals in the quarter thanks to our v10 release.

GWI Software, one of the oldest continually operating provider of Notes and Domino based IT helpdesk applications, today announced the general availability of c.Support® version 10 for IBM® Lotus Notes®/Domino™. Designed to support the latest Domino technology, c.Support version 10 includes a major architecture rewrite to allow future integration of additional GWI and IBM technologies and mixed installations of GWI's products.

GWI Software, provider of IT help desk applications, announced that they will unveil c.Support ® version 3.0 for Microsoft ® Windows at the 2004 Help Desk Institute Show. The cornerstone of this release is an asset scanning feature that complements current asset tracking capabilities. Together, they create a comprehensive Asset Management module that will give companies the control they need to manage their entire infrastructure.

GWI Software, provider of IT helpdesk applications, announced that they have exceeded revenue targets for the quarter ended March 31, 2004 . Total revenue for Q1 2004 has surpassed the revenue for the same quarter last year by 16%. New product sales increased 27% over Q1 2003.

GWI Software, one of the oldest continually operating provider of Notes and Domino based IT helpdesk applications, today announced they will unveil c.Support ® version 10 for Domino at Lotusphere 2004. c.Support version 10 includes a major architecture rewrite to allow future integration of additional GWI and IBM technologies and mixed installations of GWI's products. Other features in version 10 include speed increases, customer suggested user interface enhancements and productivity tools.

GWI Software, the oldest continually operating provider of IT helpdesk applications, announced that their customer base expanded by over 30% in 2003, continuing the growth trend that GWI has experienced since its inception in 1992.

GWI Software, the oldest continually operating provider of IT helpdesk solutions, today announced the general availability of their new computer based training. The program is designed to educate help desk professionals on how to quickly utilize c.Support® by providing convenient training online.

GWI Software, the oldest continually operating provider of IT helpdesk solutions, today announced that they received Microsoft's Gold Partner Certification for Software Products. The Microsoft Gold Certified Partner Program brings market recognition to companies providing consistent, high-quality products built on the Microsoft ® platform. To date, GWI Software is the only provider in its market to receive such certification.

GWI Software, a leading provider of web-based help desk and customer support solutions, today announced their renewed commitment to the Help Desk Institute (HDI), the global leader for the support industry and the world's largest membership association for service and support professionals by providing free six-month Gold memberships to all new customers, and two-month Silver memberships to prospects who view a demo.

GWI Software, a leading provider of web-based help desk solutions, today announced the release of c.Support ® 2.5 for Microsoft Windows. Among other customer-requested enhancements, this new version includes easier navigation, custom views, and enhanced end-user search capabilities. Leveraging the .NET standard, c.Support version 2.5 continues to advance its integration with Microsoft ® CRM.

GWI Software, a leading provider of web-based help desk solutions, today announced the launch of their new Technical Services Group. Previously outsourced, GWI views the new group as a way to reinforce its commitment to superior customer satisfaction. The Technical Services Group, headed by longtime senior manager Lisa Rogovin, will handle all of the installation, customization, data integration, and best practices consulting for all of GWI's products.