Self Service
Flexible self-service interfaces can dramatically reduce the workload of service desk personnel.
Create one or many End User Desktops and enable customers or distinct customer groups to view unique FAQs, search knowledge bases, submit and view incidents, view informational headlines, and access web-based content to reduce the number of calls into the help desk.
Set up multiple interfaces to target different customer groups or create one interface and let c.Support dynamically control the information shown. Users can configure feature links and incident fields, create unique and specific branding imagery, and require customers to log in.
