Reporting
Reporting is absolutely essential when evaluating the effectiveness of a service organization.
Getting information out of c.Support and having visibility into your service activities has never been easier.
c.Support's Ad-Hoc Reports via SQL Reporting Services Service desk personnel using c.Support will find tremendous value using Microsoft SQL Server Reporting Services (SSRS) to perform ad hoc reporting. SSRS will be a supplemental reporting tool to the Business Object® Crystal Reporting Services that also ships with c.Support, but will replace the Crystal services altogether within 12-18 months.
SSRS works in conjunction with c.Support's data models to enable users to create very powerful, highly-filterable reports with little effort. These accurate, timely reports can be created, dispersed, and automated quickly and efficiently. SSRS reports can be set to refresh at the user's discretion, and provide instant visibility when accessed via the c.Support Desktop Dashboard.
Features
c.Support offers three unique ways to accomplish a wide variety of reporting:
- c.Support's Ad-Hoc Reports via SQL Reporting Services
- c.Support's Standard Reports via Crystal Reporting
- c.Support's Standard Views
