Case Studies
Since 1992 GWI Software has been providing IT Help Desk and Custom Service Solutions to organizations all over the world. Our customers cover manufacturing, education, government, communications, technology, and professional services. Below are a list of Case Studies demonstrating how GWI c.Support can help optimize your support-related activities.
Retail
LensCrafters "We've been using GWI for so long, departmental accountability is just a given." - Mike Saunders, LensCrafters
The Fresh Market "Everything we do is with an eye for automation and process improvement. GWI allows us these abilities." - Sean Goldmann, The Fresh Market
New England Office Supply "c.Support allows us to make sure we consistently meet a 98% rate on our corporate SLAs." - Shawn Ahearn, New England Office Supply
Debenhams "c.Support met our intial short deadline and support has been there when we needed them." - Dominic Nash, Debenhams
Government
New Hanover County "c.Support has removed any finger-pointing with incidents. Accountability is much better now." - Don Ross, New Hanover County
State of Missouri "We're a busy group. Twelve of us field around 10,000 calls every month." - Gary Pool, The State of Missouri
Education
Western Connecticut State University "c.Support has given us a great step forward in providing top-notch support to our University." - Jennifer Caputo, WestConn
Babson College "We saved time and resolved issues faster than we ever could." - Wes Esser, Babson College
Health & Social Services
Planned Parenthood "c.Support has optimized our IT management, and end user satisfaction has greatly improved." - Jeremy Wood, Planned Parenthood
Jewish Community Centers of Chicago "c.Support has saved us literally thousands and thousands of man hours." - Jerry Lafferty, JCC of Chicago
Manufacturing
Panasonic "c.Support is a very attractive package in terms of compatibility and cost." - Stuart McKay, Panasonic
Philips Semiconductor "c.Support...it keeps any problems under control." - Jenny Fraser, Philips Semiconductor
Technology & Communications
Exceedio "c.Support is very simple, yet very powerful. We have been very happy with it." - Mat Gafke, Exceedio
Telesat Canada "The results were amazing. We were able to get more done without increasing our resources." - Bryan Belanger, Telesat Canada
Financial Institution
InterState Net Bank "The more c.Support integrated, the less we had to do to set it up." - Alex Alabiso, interState Net Bank
Professional Services
GAB Robins Group "c.Support has completely fulfilled our hopes and expectations." - Alan Johnston, GAB Robins Group